Operations General Manager Full Time NEW

Schedule: Full-time, Permanent
Work Hours: 40 hours/week

About Company:
QNAP Canada Inc., headquartered in Taipei, Taiwan, provides a comprehensive range of cutting-edge Network-attached Storage (NAS) and video surveillance solutions based on the principles of usability, high security, and flexible scalability. QNAP offers quality NAS products for home and business users, providing solutions for storage, backup/snapshot, virtualization, teamwork, multimedia, and more. QNAP envisions NAS as being more than “simple storage” and has created many NAS-based innovations to encourage users to host and develop Internet of Things, artificial intelligence, and machine learning solutions on their QNAP NAS.

Role Overview:
We are seeking a dynamic and results-oriented Operations General Manager to lead and oversee our Canadian operations. This role is responsible for planning, organizing, directing, controlling, and evaluating the company’s business activities across sales, marketing, channel development, e-commerce, and operational functions. The successful candidate will provide strategic leadership, drive business growth, and develop initiatives that support the company’s long-term objectives in the Canadian market. This is an exciting opportunity for an experienced leader with deep industry knowledge and a proven ability to expand market presence across SMB, enterprise, government, and e-commerce channels.

What will you do in this role?
• Establish business objectives and develop strategies, policies, and programs to support the company’s growth, market expansion, and operational goals including distribution, system integrators, retail/e-commerce, and public sector markets.
• Authorize, organize, and oversee key business functions, including sales, channel development, marketing, customer support, and operational activities, ensuring organizational effectiveness and alignment with corporate objectives.
• Allocate and manage human, financial, and operational resources to implement business plans and initiatives; establish performance measures, forecasting processes, budget controls, and promotional strategies to support sustainable growth.
• Lead, mentor, and evaluate managers, team leaders, and other key personnel; support talent acquisition, workforce planning, and employee development initiatives to build a high-performing organization.
• Coordinate and direct the activities of internal departments and external business partners, including distributors, system integrators, retailers, and strategic alliances, to ensure effective execution of company objectives and market strategies.
• Represent the company in negotiations, industry events, strategic partnerships, government engagements, and other official business functions; lead major customer relationships and large-scale projects across enterprise, public sector, education, healthcare, and government markets.

Employment Requirements
• Bachelor’s degree in business administration, marketing, finance, management, or a related field, with a focus on sales, business operations, or technology-related disciplines.
• A minimum of 7 years of progressive management experience in sales, business operations, channel development, or a related leadership role, preferably within the technology, IT infrastructure, storage, surveillance, or other service industries.
• In-depth knowledge of NAS, video surveillance, networking, and IT storage infrastructure ecosystems.
• Demonstrated success in leading business growth, market expansion, and operational strategies in international markets, preferably in the North American markets, together with strong negotiation, communication, team management, and cross-cultural leadership skills.

Please apply by submitting your resume and cover letter to [email protected]

We thank all applicants for their interest; however, only those selected for an interview will be contacted.