Night Supervisor – Hotel Full Time NEW

The Crystal Lodge is seeking a Night Supervisor – Hotel to join the team mid-December 2026.
Duties of the position include:

• Coordinate, assign, and review the daily operational activities of night auditors.
• Establish overnight work schedules, procedural checklists, and streamline overnight workflows.
• Train junior night auditors in property management systems (PMS), financial audit practices, hotel safety procedures, and company guest policies.
• Compile, balance, and verify complex daily revenue documentation, room updates, tax logs, and general ledgers.
• Resolve escalated work-related problems and manage high-level guest complaints, property claims, or overnight emergencies independently.
• Prepare and submit end-of-day progress reports, occupancy breakdowns, and financial audit logs directly to senior management.
• Requisition necessary front office supplies and coordinate basic facility maintenance or repair orders with overnight engineering (housekeeping/maintenance) team.
• Perform the same duties as the workers supervised during high-volume periods or overnight staffing shortages.
This role requires the supervision of one other employee.

To advance in the recruitment process, you must possess the following:
Education:
• Completion of secondary school is required. A college diploma or vocational certificate in hotel hospitality management or accounting is a preferred asset.
Experience:
• Minimum of 1 to 2 years of experience within hotel guest services or night auditing is required. Prior supervisory experience is strongly preferred.
Language:
• English is the primary required language for this safety-sensitive, front-facing customer role. Other languages are an asset but not required.
Technical Skills:
• Strong working knowledge of hotel property management systems, such as RDP, Cloudbeds or RoomKey, alongside intermediate skill in spreadsheet application.

Benefits that come with this position are:
• Dental plan
• Health care plan
• Vision care benefits
• Paramedical services coverage