Spa Director Full Time

SUMMARY

The Pacific Mist Spa at the Kingfisher Pacific Resort & Spa is a leader in the Spa Industry and proud member of ISPA & Leading Spas of Canada. Located in a beautiful oasis right on the water with the Serenity Gardens at the front steps. Enjoy working in this zen environment at the newly renovated spa, which is the home of the famous Pacific Mist Hydropath®. Our breathtaking Spa is 10,000 square feet and is rated #1 in the Canadian Spa & Wellness Awards, Best Island Spa – 2021 in the Times Colonist Victoria, and Greatest Place to Work Winner – 2021 in the Comox Valley Record Reader’s Choice Awards.

The Spa Director is responsible to oversee the Pacific Mist Spa’s employees, services and finances. This individual must be skilled at bringing out the best in others, creating structure and organization without compromising on the details. The Spa Director owns all aspects of running the spa which includes business strategy, marketing, facility operations, revenue management, staff training and guest experience. This role collaborates with the Kingfisher Leadership Team.

CORE COMPETENCES

The Spa Director manages, supervises, and oversees all spa operations. It is their responsibility to ensure the achievement of sales goals, business objectives, and profitability. The Spa Director will monitor payroll and expenditures to successfully achieve the spa profit plan. They will review financial data, prepare management reports, and perform administrative functions accurately and timely.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The General Manager may assign other duties.

Responsibilities include:

Spa Business Development & Financials

Participate in developing and implementing the strategic direction of the business, including strategic planning, budgeting, and sales & marketing initiatives
Contribute expertise to budget creation and ongoing financial review and analysis
Guide business decisions by maintaining an awareness of spa industry trends
Develop and grow retail sales through training, sales tools and financial analysis
Control ongoing service and product margin analysis to ensure profitability
Develop procedures for accurate inventory control and monitoring
Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed
Maintain a strong menu of services with both exceptional artistic and aesthetic value
Team Management and Support

Daily interaction with the entire Spa Team ensuring positive morale and work environment
Weekly/ monthly meetings with Spa Operations Manager to set Spa goals
Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation
Schedule adjustments in the event of illness, staff shortages when required
Progressive coaching of employees when required
Performance of team member three-month performance review
Complete six month and one-year evaluations, staff’s exit paperwork as required
Assist with interview/hire
Lead Management

Daily observation of operational areas in department, to ensure reputable standards are achieved and accelerated
Weekly/ monthly meetings with Spa Operations Manager, Supervisors and Leads to set Spa goals
Operations

Timesheet check, push/excel spreadsheet entry in absence of Spa Operations Manager Completion of payroll if required
Morning completion of Management Checklist and break assignment when MOD
Guest Services

Set an example of quality guest interaction at all times
Follow up with guest comments
Support to the team during guest issues
Notify Spa Operations Manager of all service incidents for understanding and further follow-up
Assisting in all other tasks and responsibilities as designated by the General Manager
Attend industry events, seminars, and continued education to maintain knowledge and aptitude of current and future industry trends
Maintain an average of 40 hours per week, flexible to complete tasks and provide team/business support
Compensation and Working Environment:

$72,500-$73,000 annual salary
1 complimentary spa service per month
$50.00 cell phone allowance
Discounts on spa retail and treatments
Discounts on Hotel & Restaurant
3 weeks paid vacation
Full health and dental benefits
Relocation assistance & onsite transitional accommodation (when available)
Working at an award-winning property
Supportive & fun team environment
Team events & parties
This Job Description is eligible for change and review at any time. Additional tasks may be presented; current responsibilities may be adjusted based on workload and performance.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

High school Graduation required
Customer Service & hospitality experience required
First Aid/Health and Safety training an asset
Minimum 3 years Business Management/Spa education required

JOB SKILLS AND ABILITIES

Highly motivated and enthusiastic leader
Ability to effectively communicate with people at all levels
Ability to motivate and mentor a large team
Forward planning and strategic thinking
Provide Outstanding Customer Service
Strong Conflict Management and Negotiation skills
Good Time Management
Physical agility and stair climbing
Dependable
Punctual
Responsible
Self-motivated
Problem Solving and decision-making
Organization Skills

JOB REQUIREMENTS

The employee must be bondable and provide a Criminal Record Check from the RCMP if requested.
The employee will abide by the Ten Commandments of the Kingfisher Pacific Resort & Spa and the Mission Statement of the Resort.
The employee should demonstrate a level of emotional intelligence and professionalism which will ensure our guest’s and co-workers have an unparalleled experience while visiting or working at the Kingfisher Pacific Resort and Spa.
Job Types: Full-time, Permanent

Salary: $72,500 – $73,000 per year

Benefits:
Bonus
Company events
Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
Paid time off
Relocation assistance
Store discount
Vision care
Disability Benefits
Flexible Language Requirement:

French not required
Schedule:

Day shift
Evening shift
Holidays
Morning shift
On call
Weekend availability
Ability to commute/relocate:

Courtenay, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person