Pharmacy Assistant Full Time

This is full time Permanent position. Applicant must be fluent in English speaking , reading, writing, and listening.

JOB SUMMARY
The Pharmacy Assistant reports directly to the Pharmacy Manager, while also working under the direct supervision of any Pharmacist on duty during the same shift. The Pharmacy Assistant is responsible for providing exceptional customer service and patient care and provides technical and administrative support to the Pharmacy team.
DUTIES AND RESPONSIBILITIES
The below represents the general details associated with the principal functions of the position and should not be construed as a detailed job description. The incumbent may be required to perform other job-related duties as assigned.
Please note that all of the duties and responsibilities outlined below must be carried out in accordance with all pharmacy legislation and with all internal patient care/customer service policies and procedures.
Pharmaceutical Distribution
• Assist in the gathering of information to create and maintain complete patient records
• Assess prescriptions for clarity, completeness, authenticity, and compliance with legal
requirements
• Interpret prescriptions, perform any required calculations, and ensure the prescription
information is recorded accurately on the patient record
• Communicate with patients/customers and process prescriptions according to the pharmacy’s
policies and procedures such as, but not limited to, designated “in and out” areas, patient
counselling requirements and areas, and wait times
• Ensure appropriate patient record file maintenance by adhering to scanning and storage
policies and procedures
• Submit prescriptions for adjudication and manage coverage/payment related issues in
cooperation with the patient and Pharmacist
• Select, prepare, package, and label prescriptions for both commercially available products
and extemporaneous compounds
• Ensure prescriptions are checked by the Pharmacist and regulated Pharmacy Technician (if
applicable) prior to being distributed to the patient
• Complete appropriate documentation for all tasks including but not limited to filling
prescriptions and filing procedures
• Understand and adhere to the quality assurance policies/procedures for job performance management, medication error risk management and the handling of narcotic/controlled substances (this includes, but is not limited to, assisting in the documentation of all medication and patient care incidents using appropriate protocols including “near misses”)
• Always maintain the confidential and sensitive nature of the pharmacy/patient relationship in accordance with legislation and standards
• Enter and process sale of prescription and other purchases using the POS cash register
Pharmacy Assistants are not permitted to perform final checks on prescriptions nor override and/or approve any clinical messages that occur when processing prescriptions such as drug-drug or drug- condition interactions.
Additional Pharmacy Administration Responsibilities
• Maintain the privacy and confidentiality of patient/customer information
• Maintain sufficient inventory for appropriate patient care and efficient operations
• Monitor and remove expired medications in accordance with provincial legislation
• Conduct inventory spot checks for accuracy and manage out-of-stocks in accordance with
store policies and procedures
• Assist in ensuring that all patient care areas are clean, tidy and organized (this includes, but is
not limited to, areas such as the dispensary, counselling areas, clinic rooms, waiting areas,
and sink(s)
• Ensure supplies are checked, restocked, and ordered as necessary
• Assist in ensuring health information and patient care resources (paper and electronic) are
organized, updated, and reordered as required to help support all patient care activities,
services and programs
• Participate in staff meetings and training sessions as required to maintain an appropriate skill
set and ensure the safe and productive operations of the dispensary, pharmacy, and patient
care services/programs
• Operate the POS system in accordance with store policies such as verifying customer
receipts and issuing receipts
• Reconcile cash float at the beginning and end of shift as required
• If closing, reconcile total tender (cash, debit, credit, gift certificates) to POS sales data and file
“end-of-day cash envelope” as required
• Process merchandise returns or refunds in an efficient manner in accordance with store
policies
Pharmacy Health Care Services/Program Responsibilities
• Communicate to patients/customers basic details of the service such as, but not limited to, the name of service/program, and cost
• Register patients/customers for the service/program
• Refer interested patients/customers to a Pharmacist or Pharmacy Technician for more details
• Inform the Pharmacist and/or Pharmacy Technician of patients/customers who are interested
in the program
• Gather patient information and prepare applicable files/forms for Pharmacists and/or Pharmacy Technicians
• Make appointment reminder calls
• Prepare and organize service/program resources including, but not limited to, documentation
forms and marketing materials
JOB REQUIREMENTS, SKILLS AND COMPETENCIES
• Good organization, self-motivation, effective communication, attention to detail, and customer service skills
• Previous pharmacy 1 year experience considered an asset
• Can work flexible schedules including evenings and weekends
• Ability to work effectively in a team environment
College diploma or higher education
Pharmacy dispensing software Kroll knowledge

WORKING CONDITIONS
• Standing for up to 8 hours a day
• Lifting/moving up to 30 lbs may be required
• Climbing a ladder may be required
The above represents the general details associated with the principal functions of the position and should not be construed as a detailed job description. The incumbent may be required to perform other job-related duties as assigned.