Manager, International Student Services and Operations Full Time

Job Description
We are seeking an experienced and culturally fluent Manager of International Student Services and Operations to oversee administrative service delivery, internal operations, and inter-institutional relationships across our Ontario and British Columbia offices.
This role plays a critical part in coordinating international student placements with external partner private schools, managing parent communications, and resolving high-sensitivity student cases such as homestay transitions, academic concerns, and school-family coordination. The successful candidate will collaborate with cross-functional internal teams and external stakeholders, including schools, homestay providers, and overseas education agents, to ensure smooth service delivery and long-term relationship management.
Key Responsibility
• Plan and manage the day-to-day operations of international student support services across Ontario and British Columbia offices.
• Serve as the primary contact for school partners, liaising with private schools to facilitate student admissions and placement arrangements.
• Handle complex student and family concerns, including academic performance, homestay issues, and school-parent communication.
• Supervise workflow across departments such as admissions, homestay coordination, and student services.
• Analyze student retention data and lead initiatives to improve service quality and retention outcomes.
• Coordinate with marketing and content teams to align communications with agents and partners in East Asia.
• Review operational procedures and recommend improvements to service quality and parent communication.
• Mentor and support regional coordinators, particularly in high-sensitivity or urgent cases.
• Coordinate school visit schedules, orientation logistics, and agent-led student recruitment tours.

Job Requirements:
We encourage applications from visible minorities, Indigenous peoples, persons with disabilities, newcomers to Canada, and individuals from all diverse backgrounds.
• Bachelor’s degree in education, business, or related field
• Minimum 3 years’ experience in private education or international student services
• Strong familiarity with Canadian and East Asian education systems and cultural communication
• Ability to handle high-sensitivity situations with discretion and judgment
• Fluent in English; fluency in Mandarin or Cantonese an asset