Manager, Health System Solutions & Partnerships (Full-Time, 1-Year Contract)

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Base Salary: $92,000.00 – $116,000.00 (commensurate with experience)

Reporting to the Director, Health System Solutions & Partnerships, you will provide leadership and oversight for programs related to integrated service delivery systems.
This role is responsible for building, developing, implementing, and evaluating emerging partnerships and programs, including the delivery of high-quality home care services. These services may involve multidisciplinary services and/or community support services through VHA’s Responsive Community Care team.
You will play a key role in the internal adoption of external initiatives related to new hospital delivery models and oversee the daily operations of hospital programs and projects. Collaboration is essential in this role, as you will work closely with various VHA departments to execute new hospital and Ontario Health Team (OHT) care models, while coordinating with health system partners such as hospitals, primary care, Ontario Health Teams, municipal governments, home care organizations, and community support services to ensure seamless, integrated care for clients. #LI-CF1 #INVHACorp

Key Areas of Accountability:

VHA’s Manager, Health System Solutions & Partnerships is accountable for the following responsibilities, but not limited to:

• Manage and oversee the day-to-day operational performance of hospital & OHT partnership programs to ensure key performance indicators and service delivery standards are met
• Accountable for quality oversight, ensuring professional practice standards are upheld contributing to client safety and overall client experience
• Manage program financial performance including budget oversight and management of resource/staffing utilization
• Assist with the management of workforce planning and human resources assigned to the program – including clinical, administrative, scheduling, field and systems supervision and health and safety. 
• Build and maintain positive business relationships with funders and health system partners and effectively collaborate to support new and existing programs and services.   
• Lead, coach and support a leadership team, fostering a culture of accountability, collaboration, continuous quality improvement

Required Qualifications:

• Graduate of a recognized university program (Masters preferred). 
• A regulated healthcare professional in good standing with the professional college.  
• Advanced knowledge of service delivery and operations in the Health Care sector, preferably in home & community care sector with 5+ years of progressive leadership experience. 
• Experience in building and managing relationships and partnerships related to health system integration. 
• Experience working with integrated and/or multidisciplinary programs in the home & community care. 
• Extensive knowledge of home and community care programs and resources. 
• Client-centered and customer focused.
• Excellent program planning and project management skills. 
• Strong team building and staff development capabilities. 
• Motivated self-starter who works well both independently and with a team to drive results. 
• Demonstrated skills in financial management, human resource management and community liaison.  
• Knowledge of Continuous Quality Improvement processes. 
• Skills and experience in customer service techniques such as de-escalation and dispute resolution. 
• Demonstrated ability to lead program development and implementation. 
• Excellent interpersonal, verbal communication skills and superior writing skills. 
• Displays a professional, positive attitude and maintains enthusiasm 
• Excellent organizational skills and attention to both detail and the “big picture”  
• Flexible; ability to handle the changing health care environment  
• Ability to make complex decisions with timely follow-up  
• Good computer skills and technology knowledge including word processing, ppt and spreadsheet applications.   
• Demonstrated interest in professional self-development and maintenance of membership in the appropriate professional association(s) and respective College. 
• Flexibility to travel occasionally.
• Availability to participate in VHA’s On-Call roster.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.

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