Prince Motel located in Prince George, (northern) B.C. is looking for an onsite front desk motel manager (live in full time position).
Job duties include:
Guest Service:
– Check-In/Check-Out: Manage the check-in and check-out processes efficiently, ensuring guests have a pleasant experience.
– Reservations: Handle reservations, cancellations, and modifications, both in person and over the phone or online.
– Guest Relations: Address and resolve guest complaints or concerns promptly and professionally.
Administrative Duties:
– Record Keeping: Maintain accurate records of guest information, room availability, and financial transactions.
– Reports: Prepare daily, weekly, and monthly reports related to occupancy, revenue, and other performance metrics.
Staff Management:
– Training: Train new front desk staff and provide ongoing guidance and support to ensure high standards of service.
– Scheduling: Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
Marketing and Sales:
– Promotions: Implement and manage promotional activities and special offers to attract and retain guests.
– Guest Feedback: Collect and analyze guest feedback to improve services and identify areas for enhancement.
Location: 1737 20th ave, Prince George, B.C. V2L 4B9
Terms of employment: Full time
Language of work: English
Requirements:
– Legal authorization to work in Canada
– Fluent English Communication / Writing Skills
– Education: A high school diploma or equivalent is required
– Proficiency in computer applications (word, excel)
– References required
Skills:
– Problem-Solving: Ability to handle unexpected issues and resolve conflicts calmly and efficiently.
– Organizational Skills: Excellent organizational abilities to manage multiple tasks and priorities simultaneously.
– Attention to Detail: Keen attention to detail for accurate record-keeping and guest service.
Starting $18/hr 40 hrs/week + vacation pay + furnished manager’s suite provided
Contact information: send your CV and resume to [email protected] – no phone calls to motel please. Successful candidates will be contacted for an interview.