Food service Supervisor ( 62020) Full Time

 Leads by example and demonstrates the importance of treating every team member and guest with respect
 Assists the Restaurant Manager in recruitment and retention strategies
 Reacts immediately to issues requiring attention during the shift
 Provides ongoing, specific direction to team members
 Encourages an exciting and fun work environment while motivating team members to meet goals
 Trains, orientates and monitors new team members, using PTS and feedback binder
 Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
 Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Hospitality Management
 Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
 Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
 Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
 Assists in the running of company-wide incentive programs
Operations Management
 Displays knowledge of and works in compliance with applicable legislation
 Complies with and enforces all Tim Hortons operating standards
 Ensures that all product and packaging is properly merchandised and stocked
 Responsible for shift cash procedures
 Maintains operational efficiency through use of positioning charts
 Supervises team members to ensure primary and secondary duties are completed
 Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
 Keeps current on all new information on Portal or available through Townhall meetings
 Assists the Restaurant Manager in driving sales and transactions during their shift
 Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
 Escalates to management any issues and or problems
Health & Safety
 Works in compliance with the occupational health and safety legislation
 Knows, understands and follows safe work practices and procedures
 Uses or wears personal protective equipment or clothing as required
 Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
 Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents