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Development Officer, Monthly Giving Full Time
Development Officer, Monthly Giving
Location: Granville office & working remotely (hybrid)
Reporting to: Manager, Annual Giving Programs
Job status: Permanent Full-time 1.0 FTE (75 hours bi-weekly)
Compensation: $67,723-$76,431
We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually.
ABOUT US
Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.
It is the expectation for all roles across the organization to know the organization’s philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centered care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.
At Canuck Place we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, Culture, DEIB (Diversity, Equity, Inclusion & Belonging), Green Team, Truth and Reconciliation and Wellness Committees.
WHY SHOULD YOU CHOOSE TO WORK HERE?
Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.
We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:
• 20 days’ vacation (pro-rated to your full-time equivalency) to start with ongoing annual anniversary increases up to an organizational maximum of 45 days
• Up to two paid mandatory wellness days a year
• Generous paid leave including compassionate and special leave when you need it
• Municipal Pension Plan (MPP)
• 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling
• Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family
• Flexible working options
• Free meals on-site at the hospices
• Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow
• Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents
YOUR ROLE
JOB SUMMARY
Reporting to the Manager, Annual Giving Programs, the Development Officer, Monthly Giving, is primarily responsible for the planning, execution, and evaluation of the rapidly growing monthly giving program.
As a key member of the Development team, the Officer works collaboratively and strategically with multiple teams and external vendors to ensure the delivery of a consistent and meaningful monthly donor experience that contributes to the growth and sustainability of the monthly giving program.
The incumbent will also contribute to donor growth and retention efforts, reporting and forecasting initiatives, and touch point and relationship initiatives that foster positive long-term relationships with monthly donors.
RESPONSIBILITIES
• Develops, implements, and monitors the Monthly Giving program plan to ensure revenue targets are met.
• Leads strategy development for monthly giving program growth and sustainability, including identifying and developing new acquisition channels and optimizing existing channels (including telefundraising, Door-to-Door, and raffle pipeline).
• Develops and implements new tactics for expanding the Monthly Giving program such as: implement and deliver additional ask strategies for different segments of monthly donors, including preparing scripts, collateral and supplementary materials for conversions, renewals and upgrades.
• Manages and implements stewardship activities for monthly donors, including gift acknowledgment, event invitations, accountability/reporting and stewardship.
• Collaborates with Planned Giving team on monthly donor planned giving outreach strategy.
• Manages the day-to-day operational aspects of the Door-to-Door vendor relationship.
• Develops and nurtures relationships with current monthly donors and partners and coordinates customized touch points (e.g. personalizing mail-outs and thank you notes).
• Works collaboratively with the Annual Giving team to develop and test strategies for retaining and reactivating donors.
• Ensures accurate monthly donation records are kept, including adding new monthly donor and recurring gift records to Virtuous and adding / updating payment information.
• Leads monthly giving processing, ensuring that gifts process successfully, are recorded accurately, and errors are corrected, including contacting donors as needed.
• Leads, audits, and documents the development of new monthly giving processes, including standardizing practices for processing and importing gifts, recording and tracking monthly donation streams, and trouble-shooting processing and recording errors.
• Coordinates with Development Coordinator to provide an outstanding monthly donor experience, including responding to donor calls and emails, ensuring the accuracy of contact information and records, and following up on questions and complaints.
• Maintains donor record database (Virtuous) by ensuring appropriate coding and reporting for donations is input and maintained, including stewardship and donor recognition program information. Ensures the confidentiality of donor and other fundraising information.
• Tracks, analyzes, and reports monthly giving program results using Virtuous and Excel.
• Works closely with Donor Services team to ensure timely acknowledgement and receipting, accurate monthly donor records and gift coding, and reconciliation of monthly gift records and bank deposits.
• Assists the Development team leads with implementing the Donor Gift Recognition and Stewardship program for monthly donors.
• When required, organizes and participates in meetings to discuss and plan donor activities.
• Assumes other related responsibilities, as assigned.
EDUCATION AND EXPERIENCE
The successful incumbent will possess a related degree or diploma from a recognized educational institute or an equivalent combination of experience and education. A minimum of 3 years related and progressive non-profit fundraising experience is optimal. The incumbent’s knowledge will include a solid understanding of the principles and function of donor relations, ethical fundraising principles and best practices, donor cycle strategies, and marketing and communication practices, complemented by a proven ability to build strong working relationships with colleagues and donors and stakeholders at all levels. Involvement with the Association of Fundraising Professionals, CAGP or CFRE accreditation or working towards one (AFP) are an asset.
QUALIFICATIONS
What you bring to the role:
• Proficiency in English grammar, spelling and punctuation is vital, including the ability to compose simple, clear, concise correspondence and reports, and also draft more complex correspondence as required. Additional languages are an asset.
• Excellent telephone skills, including a warm manner and clear speech.
• Superior interpersonal and communication skills; a high degree of professionalism and the ability to confidently interact and build trust with individuals and stakeholders at all levels.
• Public presentation skills, both in person and virtually.
• Strong Microsoft Office Suite computer skills, and experience with Virtuous, Raiser’s Edge or similar donor CRM system. Exposure to and familiarity with remote work and planning software such as Trello, Slack and Teams would be an asset.
• Strong attention to detail (specifically with Excel, project timelines and database management).
• Self-motivated and results-oriented; positive, collaborative work style with the ability to work as part of a multi-disciplinary team.
• A high degree of initiative, resourcefulness, creativity and thoughtfulness in the decision-making process.
• Excellent organization, prioritization, judgement skills; demonstrated ability to think strategically and creatively.
• Ability to exercise a high level of tact and discretion in both internal and external interactions is crucial.
• Solution focused and able to consistently make decisions that lead to positive or constructive outcomes.
• Ability to inspire others; to develop and maintain meaningful, respectful, long-term relationships with current and prospective donors, their families and advisors.
• Demonstrated ability to maintain discretion and confidentiality at all times, in working with sensitive and confidential information.
• A commitment to inclusive fundraising practices.
You have:
• High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.
• Excellent time management skills.
• Demonstrates flexibility that allows you to work with high energy, creative people.
• Able to thrive and effectively manage priorities in a dynamic environment.
Please note:
• Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.
• Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.
RECRUITMENT PROCESS
We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience. Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please contact our People & Culture team at [email protected] and we will work with you to meet your needs.
Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace.
We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.
APPLICATION PROCESS
Please submit your cover letter and your resume at https://www.canuckplace.org/about-us/careers/ by November 25, 2024. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.