Coordination Team Lead

ESSENTIAL DUTIES AND RESPONSIBILITIES 

This position is an extension to the Senior Project Coordinator role.  Candidate will be responsible for daily training and assistance to members of their team.  The main focus is the development of an environment involving open communication, problem solving, and continuous coaching to reach the highest standard of client satisfaction.

REPORTING STRUCTURE

This position is based in Calgary, AB or Edmonton, AB and reports to the North America Operations Manager within the Houston, TX-based Technical Inspection Services (TIS) Division.

EXAMPLES OF WORK

Listed examples are illustrative and representative of the tasks required of this position and are not intended to be complete or exclusive.

1. Familiarize the team with the customer needs and expectations to support performance.
2. Assure that all issues, including IT, invoicing, quality, and client complaints, are addressed and resolution is made in a timely manner.  Escalate issues to management if issues cannot be resolved within the team.
3. Serve as the main point of contact when team member is absent and delegate responsibilities within the team to ensure sufficient coverage.
4. Audit team assignments to ensure all records are up to date.
5. Advise on assignment and report quality based on client requirements.
6. Provide management with monthly reports updating team activities and status of client requests.
7. Distribute new clients to team members after evaluating their workload.
8. Ensure team members are working effectively in their roles and recommend additional training if necessary.
9. Act as the main contact between teams and management by chairing team meetings in order to inform of issues, upcoming events or any relevant changes, etc.
10. Responsible for team member disciplinary write-ups.
11. Hold periodic Order Review Meetings with each team member
12. Participate in 90-day reviews for all new team members.
13. Participate in yearly performance reviews for all team members.
14. Recognize team member accomplishments.
15. Project Coordination activity
16. Other duties as assigned.

REQUIRED QUALIFICATIONS

The ideal candidate will possess the following qualifications:

• Bachelors Degree preferred but not required.
• 3-5 years of relevant experience – preferably in the Oil, Gas, and Energy market sector (OG&E).
• 1-2 years of experience as a Senior Project Coordinator preferred, but not required

KNOWLEDGE, SKILLS and ABILITIES 

• Good interpersonal and demonstrated communication skills, both verbally and written.
• Ability to motivate others and lead by example.
• Delegation of responsibilities.
• Provide guidance that will help others to stay on track.
• Ability to multi-task and work under time constraints is critical.      Must have sense of urgency.
• Must be self motivated with good organizational and time management skills. 
• High degree of personal integrity and the ability to collaborate with others.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.