Clinic Manager – Laser & Aesthetic Services Supervisor Full Time NEW

Position Summary
The Clinic Manager is responsible for the full-scope supervision and coordination of all clinic staff, day-to-day operations, and client-facing activities at Spotless Laser. This role goes beyond standard supervisory duties, requiring the individual to lead revenue-generating sales initiatives, manage multi-channel client communications, oversee inventory and procurement, and ensure the delivery of a seamless, high-quality client experience. The Clinic Manager acts as the operational leader of the clinic and reports directly to the business owner.
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Key Duties and Responsibilities
Staff Supervision & Leadership:
● Coordinate, assign, and review the work of all clinic staff, including laser technicians, aestheticians, and front-desk personnel
● Establish and manage daily and weekly work schedules, ensuring optimal staffing levels to meet client demand
● Hire, onboard, and train new front of house employees on job duties, clinic protocols, safety procedures, workplace health standards, and company policies
● Conduct ongoing staff performance evaluations, provide coaching and mentorship, and implement corrective action plans as needed
● Resolve workplace conflicts and staff-related operational issues in a timely and professional manner
● Foster a high-performance, team-oriented work culture that supports staff retention and professional development
Sales Management & Client Relations:
● Lead all sales activities for new client acquisition, including conducting in-person consultations, presenting treatment plans, and closing service packages
● Develop and execute upselling and cross-selling strategies for existing clients to maximize revenue per client and increase client lifetime value
● Manage client relationships end-to-end, ensuring satisfaction, handling complaints and escalations, and maintaining a high standard of customer service
Operations & Day-to-Day Management:
● Oversee and ensure the smooth daily operation of the clinic, including opening and closing procedures, appointment flow, and service delivery
● Establish operational procedures and workflows, and coordinate activities across all functional areas of the clinic
● Monitor quality of service delivery and ensure compliance with health and safety regulations and industry standards
Inventory, Procurement & Supplies Management:
● Requisition and manage all clinic supplies, consumables, skincare products, and materials
● Maintain accurate inventory records, conduct regular stock audits, and forecast supply needs to prevent shortages or overstocking
● Liaise with vendors and suppliers to negotiate pricing, manage orders, and ensure timely delivery of products and equipment
Communications & Client Engagement:
● Manage all client communications across multiple channels, including phone, email, SMS, and online booking platforms
● Oversee and respond to client inquiries, appointment scheduling, follow-ups, confirmations, and re-engagement outreach
● Coordinate marketing communications and promotional campaigns in collaboration with ownership to drive client acquisition and retention
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Employment Requirements:
● Completion of secondary school is required
● Completion of post-secondary courses in business administration, management, aesthetics, or a related field is preferred
● Minimum of 2–3 years of supervisory or management experience in a service-oriented environment (aesthetic, medical spa, beauty, wellness)
● Demonstrated experience in sales, client consultation, and revenue growth
● Proficiency in clinic management software, POS systems, scheduling platforms, and standard office applications
● Strong organizational, leadership, communication, and problem-solving skills
● Two years of knowledge of and experience in laser and aesthetic services
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Working Conditions:
● Clinic-based environment
● May require standing for extended periods
● Occasional evening or weekend hours based on clinic schedule
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Additional Information:
This role carries elevated responsibilities beyond standard supervisory functions, including direct accountability for sales performance, full-scope operational management, and multi-channel client communications. Progression to senior management or multi-location oversight is possible with continued performance and experience.

Tagged as: aesthetic, medical spa