Automotive Mechanic Full Time

As a key member of the Capital Honda Service team, the Technician is responsible for working attentively in maintaining, repairing, and servicing customer vehicles to ensure safety and customer satisfaction as well as overall department success. A key objective of the Technician is to create brand loyalty. The Technician is an excellent communicator and expert listener and is a master at executing each element within the Service process.

Responsibilities
• Perform vehicle maintenance and repairs.
• Diagnose the source of any malfunctions and perform repair.
• Examine vehicles to determine if additional safety or service work is required.
• Provide written, prioritized quotes for necessary additional work.
• Explain procedures and repairs directly to the Service Advisor.
• Perform road tests and safety inspections.
• Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
• Encourage compliance with applicable laws and regulations.
• Update the Service Consultant throughout the service process (e.g. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
• Using strong written communication skills, clearly and concisely document findings throughout the service process.
• Complete all required or suggested training that is offered.
• Possess a strong product knowledge.
• Possess a strong aptitude of technical/mechanical repairs.
• Be knowledgeable about new features and updates.
• Be a champion for delivering excellent service 100% of the time.
• Actively maintain the cleanliness of personal and team workspaces.
• Maintain a high level of professional appearance.
• Develop and maintain full knowledge about the industry.
• Keep up to date with products, accessories, prices, and key features of major competitors.

Skills and Competencies:
• Strong aptitude of technical/mechanical repairs and strong product knowledge.
• Excellent time management and customer service skills.
• Effective oral and written communication skills.
• Organized and an attention to detail with the ability to document customer needs.
• Ability to work in a team environment to achieve common goals.
• Flexible and open to change; take on special tasks as needed.
• Ability to manage customer complaints and to solve difficult problems.
• Results-oriented and accountable.
• Able to operate manual and automatic transmissions.
• Basic computer skills.