Assistant Order Desk Manager (NOC 60020) Full Time

Are you a dynamic leader with a passion for delivering top-notch customer service? Do you thrive in a fast-paced environment where organization and efficiency are key? We’re looking for an Assistant Order Desk Manager to help oversee our order fulfillment operations for the region and First Nations communities to the North. If you have exceptional customer service skills, a friendly and approachable demeanor, and the leadership ability to keep things running smoothly, we want to hear from you!

Duties/Responsibilities:
• Assist in managing daily operations, including customer service, order management, and ensuring timely and accurate fulfillment of orders.
• Train staff on day-to-day expectations, including shopping timelines, Nutrition North Subsidy (NNC), creating airway bills, sweep logs, and customer service standards. Set daily tasks for staff and follow up to ensure timely
completion and adherence to quality standards.
• Support the Manager in identifying and implementing strategies to enhance departmental efficiencies and decrease order fulfillment time.
• Coordinate with local airlines in booking charters and freight seats.
• Work with departments to fulfill customer orders utilizing Teams to communicate orders.
• Assist the Manager in coordinating large orders, such as hampers and fire kits, including the ordering and organization of products.
• Monitor inventory levels, prioritize products nearing expiry, order products and participate in annual inventory counts.
• Ensure that products have the proper NNC code applied to them in the POS system, and alert File Maintenance of errors or changes needed.
• Encourage health and safety within the team by ensuring compliance with food safety protocols, Canadian regulations, and safe handling practices.
• Respond to customer inquiries, resolve complaints, and offer product recommendations to enhance the shopping experience and boost sales through the Order Desk.
Terms of Employment: Permanent Full-Time (30 hrs/week), including weekends and holidays
Wage/Salary: $53,150 to $58,240 annually (depending on experience)
Positions Available: 1
Benefits: After completing the 3 month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 20% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP/DPSP program.
Location of Work: 48 Front Street & 79 Queen Street; Sioux Lookout, ON
Education: Completion of high school or equivalent combination of education and experience
Work Experience: 2 years of supervisory or managerial experience
Language of Work: English (Bilingual – French/English is an asset)
Closing Date: April 2, 2025
Start Date: April 7, 2025
Transportation: Fresh Market Foods will pay for the one-time round-trip transportation costs of the successful candidate to our location and back to the successful candidates permanent residence at the end of the applicable work period.
Apply with Resume to: Liz Ward, Human Resources Manager
In Store: 79 Queen Street; Sioux Lookout, ON Call: 807-737-1630 ext. 1012
Email: [email protected] Mail: PO Box 67, Sioux Lookout, ON P8T 1A1
Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodations will be provided during the hiring process.