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Integrated Operations Supervisor (Permanent Full-Time)
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”
View more comments from our clients and their family members.
Pay Range
Commensurate with Experience.
This position is responsible for the planning and delivery of operational efficiency for integrated scheduling coordination across personal support, nursing and rehab services within Integrated Client and Community Care. This position provides operational leadership for the Emergency Response Team (ERT), Intake and Information Management Support (IIMS), Integrated Care Programs, Team Assistants, Team Leads, full-time Nursing and Rehab Coordination teams and all part-time Coordinators. Integrated Operations Supervisors also oversee and participate in the ongoing implementation and improvement of the After-Hours and On-call services provided by the Integrated Client and Community Care Department. The role ensures alignment with operational targets, centralized scheduling for all operations teams, enhances workforce deployment, supports system-wide operational and scheduling effectiveness, and service integration.
#INVHACorp #LI-VHA
Key Areas of Accountability:
- Responsible for planning and delivering on operational efficiencies, and the advanced centralized completion of schedules for all Coordinators, ERT, IIMS, Team Assistants, Team Leads.
- Provides leadership and oversight for cross-functional teams, ensuring timely and compliant scheduling, addressing staff inquiries, coordinating absence coverage, and making strategic staffing decisions to maintain optimal workforce coverage.
- Ensures the performance and compliance of scheduling systems and processes, identifies and addresses operational issues, and monitors key performance metrics to ensure targets and service standards are met.
- Leads and supports continuous improvement initiatives in scheduling, operations, and care coordination by collaborating with other leaders, ensuring quality metrics are met, and streamlining scheduling processes.
Key skills, experience and behaviors required for this position:
- Bachelor’s degree in Business Administration or Human Services.
- Minimum 2 years’ experience working in a home care environment.
- Previous scheduling experience in a 24/7 environment preferably with Automated Scheduling Systems.
- Advanced computer proficiency with Microsoft Excel and Report Generation.
- Demonstrated knowledge and best practices in scheduling and leadership abilities.
- Ability to motivate, develop and manage the performance of 25 or more direct reports.
- Previous supervisory experience an asset.
- Strong oral communication and interpersonal skills.
- Experience in GoldCare, HPG and On Demand Call Centre technology.
- Experience in a unionized environment.
- Experience managing people in a fast-paced work environment.
- Strong de-escalation and conflict resolution skills.
- Ability to work weekends as needed and provide on-call support.
What makes VHA’s compensation unique?
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Benefits and pension plan for permanent eligible employees
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Compensation for education and professional development
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VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
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Mentorship and peer support
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Career development opportunities
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Employee and family assistance program
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Wellness resources
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Perks & discounts
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Staff & service provider events
Accommodation and VHA’s commitment to DEI
At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.
How to Apply?
Our online application should take about 5 to 10 minutes to complete.
VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.
Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.
In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.
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